Shipping & Delivery Information

Last updated January 01st 2021. This reflects current Royal Mail delays and COVID shipping times.

Dispatch Time

Standard dispatch time is currently 1 business day.

Dispatch time is the time that it takes to dispatch your order. This is the amount of time from when you place your order to when it will be dispatched.

Same Day Dispatch

Same day dispatch cut off is 11am (UK GMT/BST), if you require a guaranteed same day dispatch, please place your order by 11am your please select Tracked24, Royal Mail Guaranteed Next Day or UPS guaranteed next day at checkout.

UK Shipping Options

Costs and Timings

If you require same day dispatch, please use the Tracked24 or UPS next day upgrade at checkout.

All shipping prices are weight banded.

Estimated delivery speed

Delivery speed is based on the service you select, the delivery times are in addition to dispatch times, i.e. if you select a 3 day service, your item will take a total of 4 days to arrive from the day you placed your order (1 working day dispatch + 3 working days deliver 1+3 = 4)

Small orders under 5kg

All orders under 2kg will be shipped with Royal Mail or UPS.

Royal Mail 48

This is the most cost effective option, it is an economy service. Royal Mail aim to deliver in 2-3 working days.

Royal Mail 48 are reporting delays of up to 10 working days.

Please allow 12 working days from the date that you placed your order.

Royal Mail 24

This is the most cost effective and reliable option. Royal Mail aim to deliver in 1 working days.

Royal Mail 24 are reporting delays of up to 3 working days.

Please allow 5 working days from the date that you placed your order.

Tracked24 options also available. Same day dispatch when ordered by 11am.

UPS

UPS next day service has currently replaced Royal Mail Guaranteed Next Day Service, on small orders under 1kg, orders aim to ship same working day when ordered by 11am.

Most orders over 2kg will be shipped within 1 working day, due to their size, they take longer to prepare.

UPS standard is generally 1 working day delivery, due to covid restrictions, this service can sometimes be held for 1 working day at depot. You will be sent tracking information once your order has been dispatched.

Guaranteed next day services are available on request to replace royal mail for time sensitive orders.

International Shipping

Updated Thursday July 07th 2021.

A limited Royal Mail UNTRACKED service is currently available to selected locations on orders under £20gbp.

XOandQuin are not responsible for any duties you may be charged.

There is a small selection available to US customers on amazon.com with prime delivery service here

European Customers

we regret to inform our european customers that since July 1st we have ceased to ship to the EU via xoandquin.co.uk.

we are able to offer a limited service to the EU on ebay and etsy

International Shipping Times

All times quoted are approximate

USA & Canada

Orders shipped to the USA using UPS are on a 3-5 day service, all orders are dispatched within 1 working day.

Orders shipped to the USA using Royal Mail take approximately 7-10 working days, but can be up to 21 if caught in customs. It is highly recommended you purchase tracking. All orders over £20gbp will be sent tracked, this does not speed up transit time, it just allows you to track your order.

Australia & New Zealand

Orders shipped to AUS and NZ using UPS are on a 5-7 day service, all orders are dispatched within 1 working day.

Orders shipped to AU/NZ using Royal Mail take approximately 15 working days, but can be up to 21 if caught in customs. It is highly recommended you purchase tracking. All orders over £20gbp will be sent tracked, this does not speed up transit time, it just allows you to track your order.