Shipping & Delivery Information

Last updated January 01st 2021. This reflects current Royal Mail delays and COVID shipping times.

Dispatch Time

Standard dispatch time is currently 1 business day.

Dispatch time is the time that it takes to dispatch your order. This is the amount of time from when you place your order to when it will be dispatched.

Same Day Dispatch

Same day dispatch cut off is 11am (UK GMT/BST), if you require a guaranteed same day dispatch, please place your order by 11am your please select Tracked24, Royal Mail Guaranteed Next Day or UPS guaranteed next day at checkout.

UK Shipping Options

Costs and Timings

Free delivery on all orders over £48 to the UK, these orders will be dispatched using RM24 or UPS standard both services aim to deliver within 1 working day after dispatch.

If you require same day dispatch, please use the Tracked24 or UPS next day upgrade at checkout.

All shipping prices are weight banded.

Estimated delivery speed

Delivery speed is based on the service you select, the delivery times are in addition to dispatch times, i.e. if you select a 3 day service, your item will take a total of 4 days to arrive from the day you placed your order (1 working day dispatch + 3 working days deliver 1+3 = 4)

Small orders under 5kg

All orders under 2kg will be shipped with Royal Mail or UPS.

Royal Mail 48

This is the most cost effective option, it is an economy service. Royal Mail aim to deliver in 2-3 working days.

Royal Mail 48 are reporting delays of up to 10 working days.

Please allow 12 working days from the date that you placed your order.

Royal Mail 24

This is the most cost effective and reliable option. Royal Mail aim to deliver in 1 working days.

Royal Mail 24 are reporting delays of up to 3 working days.

Please allow 5 working days from the date that you placed your order.

Tracked24 options also available. Same day dispatch when ordered by 11am.

Royal Mail Guaranteed Next Day

Selecting this option ensures your item will be shipped same working day when your order is placed by 11am. 

This service does not guarantee a Saturday delivery, if your order is placed after 11am on a Friday, your item will be guaranteed to arrive by the following Monday.

This service is guaranteed to arrive, next day by 9pm.

Royal Mail Guaranteed Next Day are reporting a 30% failed delivery. To avoid disappointment, this service is currently unavailable, please consider purchasing via an amazon prime listing.

UPS

UPS next day service has currently replaced Royal Mail Guaranteed Next Day Service, on small orders under 1kg, orders aim to ship same working day when ordered by 11am.

Most orders over 2kg will be shipped within 1 working day, due to their size, they take longer to prepare.

UPS standard is generally 1 working day delivery, due to covid restrictions, this service can sometimes be held for 1 working day at depot. You will be sent tracking information once your order has been dispatched.

Guaranteed next day services are available on request to replace royal mail for time sensitive orders.

International Shipping

Updated Monday March 15th 2021.

There are delays reported to most worldwide destinations from the UK. A limited Royal Mail UNTRACKED service is currently available to selected locations on orders under £20gbp.

XOandQuin are not responsible for any duties you may be charged.

There is a small selection available to US customers on amazon.com with prime delivery service here

European Customers

Shipping is available using Royal Mail Tracked [5-10 working days, but up to 15 with current delays] or UPS Saver service which is generally 3-5 working days, but can be up to 10 with the current delays.

International Terms and Conditions

  • customers are responsible for import duty and fees.
  • customers will be charged the excluding vat price displayed on the website, UK VAT will be deducted at checkout. you do not need to provide VAT information.
  • customers understand there may be severe delays shipping from the UK
  • if your order is returned to the UK, you will be offered a refund to the value of your order. You are responsible for outbound shipping fees, even when returned. Please ensure your address is correct upon checkout. XOandQuin can not be held responsible for undeliverable mail.

International Shipping Times

All times quoted are approximate

USA & Canada

Orders shipped to the USA using UPS are on a 3-5 day service, all orders are dispatched within 1 working day.

Orders shipped to the USA using Royal Mail take approximately 7-10 working days, but can be up to 21 if caught in customs. It is highly recommended you purchase tracking. All orders over £20gbp will be sent tracked, this does not speed up transit time, it just allows you to track your order.

Australia & New Zealand

Orders shipped to AUS and NZ using UPS are on a 5-7 day service, all orders are dispatched within 1 working day.

Orders shipped to AU/NZ using Royal Mail take approximately 15 working days, but can be up to 21 if caught in customs. It is highly recommended you purchase tracking. All orders over £20gbp will be sent tracked, this does not speed up transit time, it just allows you to track your order.

Rest Of World

If shipping is not available to your country, please do not hesitate to contact us to arrange a shipping quote.