Shipping & Delivery Information

Dispatch Time

Standard dispatch time is currently 1 business day.

Dispatch time is the time that it takes to dispatch your order. This is the amount of time from when you place your order to when it will be dispatched.

Same Day Dispatch

Same day dispatch cut off is 11am (UK GMT/BST), if you require a guaranteed same day dispatch, please place your order by 11am your please select Tracked24, or UPS guaranteed next day at checkout.

Back order items

some of our items are available on back order, these are clearly marked at checkout and on each product page. if you order multiple items, with multiple lead times, they will all be shipped together.

if you require some items to be shipped sooner, then please place multiple checkouts.

UK Shipping Options

Estimated delivery speed

Delivery speed is based on the service you select, the delivery times are in addition to dispatch times, i.e. if you select a 3 day service, your item will take a total of 4 days to arrive from the day you placed your order (1 working day dispatch + up to 3 working days deliver 1+3 = 4)

Next day delivery options are currently limited to next business day (i.e. Monday through Friday). we do not offer a guaranteed Saturday delivery option, although Tracked24 does aim to deliver on a Saturday.

If you place an order on a Friday, after 11am, your order will be dispatched on the Monday. If you order on a Friday, before 11am, choosing Tracked24 delivery, it may be a faster delivery option than UPS.

Small orders under 5kg

All orders under 2kg will be shipped with Royal Mail or UPS.

uk delivery methods

flat rate shipping

timings

standard Royal Mail 48

flat rate, weight + price banded.

2-4 working day delivery in addition to our quoted dispatch times

this is an untracked service, although it does provide delivery confirmation – this is a 48 hour (2 day) service, however is not guaranteed.

please allow up to 10 working days from the date that you placed your order.

Royal Mail 24

flat rate, weight + price banded.

1-3 working day delivery in addition to our quoted dispatch times

this is an untracked service, although it does provide delivery confirmation – this is a 24hour (1 day) service, however is not guaranteed.

please allow up to 10 working days from the date that you placed your order.

Royal Mail Tracked 48

up to £200 – Tracked RM48 £4.80

free tracked shipping for orders over £200 to a UK address

2-3 working day delivery in addition to our quoted dispatch times.

fully tracked 48 hour service, this service should deliver on a saturday

same day dispatch Royal Mail Tracked 24
order by 11am

up to £200 – Tracked RM24 £5.50

free tracked shipping for orders over £200 to a UK address

same day dispatch when ordered by 11am – next working day delivery

this is not a guaranteed next day delivery service, we will however dispatch your item same working day if ordered by 11am
90% tracked24 items arrive within 1 working day, including saturday delivery. this is the best option for time sensitive orders placed on a Thursday, after 2pm or a Friday if you would like a Saturday delivery

UPS standard

up to £200 – £4.25

free tracked shipping for orders over £200 to a UK address

1 business day (i.e. monday – friday delivery, orders placed on a Friday will be delivered on a Monday/Tuesday)

UPS does not deliver on a Saturday

this is not a guaranteed next day service.

same day dispatch UPS
order by 11am

up to £200 – £8.00

free tracked shipping for orders over £200 to a UK address

next business day service (delivery monday through friday).
if you purchase this item on a Thursday after 11am, it may not be dispatched until Friday morning, in which case it will arrive on monday morning. ups is the most reliable service, and replaces the royal mail guaranteed next day option. if you require a saturday morning delivery, we recommend tracked24.

this is a next BUSINESS day service but does not include saturdays

International Shipping

Updated December 30th 2021.

A limited Royal Mail UNTRACKED service is currently available to selected locations on orders under £20gbp and under 750g

XOandQuin are not responsible for any duties you may be charged, parcels rejected due to non payment of duty and returned to XOandQuin will be refunded minus the cost of outbound postage paid.

international ‘gifts’

marking an order as a gift, does not mean we will mark the customs form as a gift – this is illegal. please don’t order items to yourself, mark them as gifts and leave yourself gift messages (we CAN see this) and then complain when you incur duty.

If you’d like a duty delivery paid quote for shipping, i.e. no fees when the item lands, and all duty paid upfront, please be in touch – please note we charge an additional admin fee of £25 for this service, on top of the duty delivery paid price, this will appear as a separate line on your invoice.

you are not paying the uk VAT at point of sale, it has been removed from the point of sale – therefore you should pay the tax when it lands in your country, if you’d like to discuss it further, we can put you in touch with your local tax authority as it is a federal crime in the USA to mark orders sold in the UK and shipped to the USA as a gift – even if you do leave yourself a gift message.

for further information on purchasing items from the UK to the USA please visit the US customs and boarder patrols website here

There is a small selection available to US customers on amazon.com with prime delivery service here

European Customers

we are offering a limited service to the EU, to certain countries. all orders are charged excluding UK VAT. You will be charged import fees when your item arrives – VAT at your local country rate + a payment processing fee by the courier, usually in the region of £15gbp

we currently ship to:

germany, italy + spain

if you would like us to ship to your country, please be in touch studio@xoandquin.co.uk

we offer a tracked service to the EU via etsy. this is best suited to orders under 140 euro.

International Shipping Times

All times quoted are approximate

USA & Canada

Flat rate, price/weight banded shipping to the USA

orders under £20 or 750g qualify for untracked shipping
orders under £100 or 750g will be shipped royal mail tracked

orders over 750g or £100gbp are shipped with UPS on a 3-5 day service, all orders are dispatched within 1 working day.

Orders shipped to the USA using Royal Mail take approximately 7-10 working days, but can be up to 21 if caught in customs. It is highly recommended you purchase tracking.

All orders over £20gbp will be sent royal mail tracked, this does not speed up transit time, it just allows you to track your order.

Australia & New Zealand

Orders shipped to AUS and NZ using UPS are on a 5-7 day service, all orders are dispatched within 1 working day.

Orders shipped to AU/NZ using Royal Mail take approximately 15 working days, but can be up to 21 if caught in customs. It is highly recommended you purchase tracking. All orders over £20gbp will be sent tracked, this does not speed up transit time, it just allows you to track your order.